Service Advisor - Land Rover Raleigh

Land Rover Raleigh has an outstanding opportunity for a Service Advisor to join their team and the Holman Family!

Principal Purpose of Position :

Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquires

Performs opening and closing responsibilities

Schedules appointments, answers phones and collects funds for services performed

Predicts the time needed for completion and stays in constant communication with the customer during the repair process

Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.

Sell needed maintenance services and related parts to customers

Identify customer requests

Conduct a complete vehicle walk around

Present multi-point inspection results to customers

Recommend needed maintenance services and related parts

Conduct a detailed active delivery of each vehicle

Make appropriate prospecting and follow-up contacts with owners

Provide outstanding customer service in accordance with dealership policies

Write complete, accurate repair orders in accordance with dealership and manufacturer policies

Provides estimated cost analysis of automotive repairs and routine maintenance.

Provide in-depth information on original equipment manufacturer (OEM) part options

Perform all other duties and special projects as assigned.

Education and / or Training :

High school diploma or general education degree (GED)

Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience :

1 year experience working in a service advisor or express service advisor capacity

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