Land Rover Raleigh has an outstanding opportunity for a Service Advisor to join their team and the Holman Family!
Principal Purpose of Position :
Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquires
Performs opening and closing responsibilities
Schedules appointments, answers phones and collects funds for services performed
Predicts the time needed for completion and stays in constant communication with the customer during the repair process
Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
Sell needed maintenance services and related parts to customers
Identify customer requests
Conduct a complete vehicle walk around
Present multi-point inspection results to customers
Recommend needed maintenance services and related parts
Conduct a detailed active delivery of each vehicle
Make appropriate prospecting and follow-up contacts with owners
Provide outstanding customer service in accordance with dealership policies
Write complete, accurate repair orders in accordance with dealership and manufacturer policies
Provides estimated cost analysis of automotive repairs and routine maintenance.
Provide in-depth information on original equipment manufacturer (OEM) part options
Perform all other duties and special projects as assigned.
Education and / or Training :
High school diploma or general education degree (GED)
Intermediate skills in CDK or Reynolds and Reynolds software
Relevant Work Experience :
1 year experience working in a service advisor or express service advisor capacity
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Service Advisor • USA, North Carolina, Raleigh