Technical Support Representative

Job Description

Job Description

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.

We'll Provide :

Robust benefits package including health insurance, dental, 401K, PTO and holidays

Salary range of $55,000-$65,000

A set schedule of 845am-5 : 15pm to help promote work / life balance

Support / mentorship from supervisors and other team members

Opportunities for continued growth and learning

What You'll Do :

Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently

Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system

Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible

Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design

Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions

Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager

Skills You'll Need :

At least 2 years of technical support experience (must have experience supporting SaaS applications)

• Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)

3-5 years of professional in-office experience with small to medium sized businesses

Strong understanding of the technical support role in a call center environment

Experienced troubleshooting and problem-solving skills

Strong verbal and written communication skills

Next Steps :

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here :

https : / / www.ondemandassessment.com / link / index / JB - G3NR21JNU?u=1110981