Help Desk Analyst II

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Overview

We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.

Responsibilities

• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.
• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.
• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.
• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.
• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.
• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.
• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.
• Manage endpoint security and configuration using tools such as Intune and other management platforms.

Requirements

Robert Half is an equal opportunity employer. We are committed to an inclusive workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking ""Apply Now,"" you're agreeing to Robert Half's Terms of Use.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

Job details

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