Global HR Services Operation Leader

Global Hr Services Operation Leader

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The impact you'll make in this role :

We are seeking an experienced, service-minded, and transformational Global HR Services Operation Leader to oversee the execution, evolution, and optimization of our global HR operational services. This role is accountable for delivering high-quality, scalable, and employee-centric HR services while embedding strong governance, customer service excellence, and stakeholder engagement across the global HR delivery ecosystem.

You will lead a global team to ensure consistent, compliant, and efficient services, while continuously driving process improvements, service globalization, digital transformation, and further service absorptions. This role requires exceptional leadership, operational rigor, and a passion for delivering seamless employee experiences through cross-functional collaboration.

Key responsibilities :

HR Service Delivery & Employee (Customer) Experience :

• Oversee and manage the global delivery of HR operational services (e.g. general HR help, onboarding, offboarding, employee data changes, case management, document handling).
• Ensure a world-class customer service experience through timely, accurate, and empathetic service delivery across all regions and employee populations.
• Implement and monitor service excellence standards, aligned with employee expectations, SLAs, and feedback.

Employee Journey & Experience Focus :

Operational Excellence & Standardization :

Service Insights & Performance Management :

Service Globalization & Expansion :

Team Leadership & Development :

Stakeholder Partnership :

Governance, Risk & Compliance :

Your skills and expertise :

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications :

Additional qualifications that could help you succeed even further in this role include :

Work location : Remote- US

Travel : May include up to 20% domestic / international

Supporting your well-being :

Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.