Tier 1 Helpdesk Support Technician (Dallas)

We are seeking a detail-oriented and customer-focused Temporary Helpdesk Support Technician to provide Tier 1 technical support and assist with the setup and configuration of iPad Pro devices. The ideal candidate will possess strong troubleshooting skills, a working knowledge of basic IT systems, and experience with Apple device configuration and deployment.

Key Responsibilities

Provide Tier 1 technical support for end-users, including troubleshooting basic hardware, software, and connectivity issues.

Respond to and resolve helpdesk tickets in a timely manner.

Assist users with password resets, account setup, and basic application support.

Set up and configure iPad Pro devices, including :

o Enrolling devices in Mobile Device Management (MDM) systems.

o Installing and configuring required applications.

o Ensuring proper security settings and policies are applied.

Document processes, configurations, and solutions for knowledge base updates.

Escalate complex issues to Tier 2 or appropriate teams as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Plusses :

Previous experience in a temporary or contract IT role.

Knowledge of basic networking principles (Wi-Fi, VPN).

Familiarity with Microsoft 365 and common productivity tools.

Must Haves :

Experience : 1+ years in an IT support / helpdesk role preferred.

Technical Skills :

Familiarity with Windows and macOS environments.

Experience with iOS device setup and configuration.

Understanding of MDM solutions (e. g., Jamf, Intune, or similar) a plus.

Strong problem-solving skills and attention to detail.

Excellent verbal and written communication skills.

Ability to work independently and manage multiple tasks.