Patient Access Associate I

Emergency Room Registration Specialist

Location : Franklin Square Medical Center

Department : Emergency Room

Status : Full-time, 36-hours per week

Schedule : Day Shift (Rotation between Wednesday / Thursday / Friday & Wednesday / Thursday / Saturday, 6 : 30am-7 : 00pm)

Must be available for mandatory training schedule in the first 90-days of employment : Tuesday-Thursday, 8 : 00am-4 : 30pm (3 consecutive days, 1 week only).

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Greets all patients, family members and visitors into the department / service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places ID band on each patient.
• Interviews patients, families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration, billing and patient tracking.
• Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies.
• Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system, or other resources, such as, HDX, EVS or Blueline.
• Is proficient in the use of multiple systems, such as, Teletracking, SMS, Cerner, Amnion, and IDX.
• Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles, as required. Reviews past due accounts at the time of service collects payments; refers patients to patient advocacy for any additional financial assistance.
• Follows established cash reconciliation policy guidelines and may complete daily
• Comprehends and adheres to HIPAA and Red Flag rules.
• Adheres to the MedStar Health Financial Assistance Policies and Procedures.
• Utilizes Managed Care Handbook for plan requirements of contracted services or if service is carved out.
• Maintains flexibility in learning all areas of Patient Access, which may include bed control, scheduling patient appointments and clerical support. Performs Admitting functions in a timely manner. Works additional time, as requested, when staffing problems occur.
• Performs scanning functions into the document imaging system and audit control of records with 98% accuracy.
• Provides administrative support in various areas of the respective Patient Access departments where needed.
• Maintains accurate documentation.
• Completes mandatory training (SITEL) within defined time frame.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimum Qualifications

Education

Experience

Knowledge, Skills, and Abilities

This position has a hiring range of $18.7 - $32.72