IT Senior Operations Manager

Overview

Aspiranet is a one-of-a-kind social service agency dedicated to building a world where all children and youth are loved and cared for, and all families have the resources to thrive. Founded in 1975, our core mission is to help California kids and families. Aspiranet’s services include foster care and adoption family support, residential care, support for youth making the transition from foster care to adulthood, mental and behavioral health services, intensive home-based care, and community-based family resources. We provide services throughout California.

Senior IT Operations Manager – Remote – South San Francisco, CA. This is a Regular Full Time, Exempt position with reporting to the Director of Information Systems.

Position Summary

The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The Senior IT Operations Manager will work closely with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service.

Key Responsibilities

• Strategic Planning and Leadership : Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources.
• Business alignment : Bring together the needs of the business, end users, and clients to recommend operational improvement efforts aligned to the organization’s needs.
• Service ownership : Develop end-to-end view of service and operations from the perspective of the customer.
• Process improvement : Create a roadmap for continual process improvement and execute upon it.
• Performance metrics : Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Policies and procedures : Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.

Operations & Service Delivery

Cybersecurity & Compliance

Technology Planning & Project Management

Budgeting & Vendor Management

Team & Communication

Qualifications

Work Environment & Schedule

Why Aspiranet?

Other

Aspiranet

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