Field Service Technician

Job Description

Job Description

Position Overview

The Field Service Technician at Aqua-Chem responsibilities include providing on-site technical expertise and service during pre-and post- installation of water purification equipment for Aqua-Chem's diverse customer base. The individual will provide an ongoing interface with the customer and act as a technical consultant to assure our equipment operates both efficiently and economically, resulting in maximum operational uptime in our customer's facilities. The Field Service Technician is the face of Aqua-Chem to our customer, integral to meeting our customer satisfaction goals

Schedule : Monday - Friday | 8 : 00 am - 5 : 00 pm

Location : Knoxville, TN

Pay Range : Dependent on Experience | $35.00 - $47.00

Benefits : Group Medical, Dental Vision, 401(k) Match, Paid Vacation, Paid Holidays, and Paid Sick Time. +Employer Paid Benefits : STD, LTD, Life AD&D

Essential Duties :

• Provide technical service and support to our client base in their water production facilities
• Solve technical problems related to water treatment equipment, and recommend solutions and / or modification to equipment or operational protocol as required
• Preventative and scheduled maintenance, trouble shooting, and repairs
• Performs most complex installations, repairs, troubleshooting, performance testing and / or modifications of equipment at job site.
• Replacement and spare part sales support
• Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.
• Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.
• Conducts theoretical and practical customer specific training accompanied by Subject Matter Experts.
• Must have ability to travel - generally by air and utilization of a rental car extensively for position (valid DL required)
• Work within a team environment at customer facilities to solve operational issues, commission equipment, and provide consultative support.
• Become a valued extension of the customer's team.
• Other duties as assigned by Manager / Supervisor

Education / Experience :

Requirements :