Salesforce Production Support Analyst

Who We Are Looking For :

We are seeking an experienced Salesforce Production Support Engineer who is strong in troubleshooting, deployment, ITSM processes, and support for complex Salesforce environments — ideally within financial services .

You will lead support initiatives, mentor junior team members, collaborate in Agile teams, and ensure stability and reliability of Salesforce applications through automation, monitoring, and continuous improvement.

Key Responsibilities :

• Provide Level 2 / 3 production support for Salesforce applications, ensuring seamless operations.
• Lead and participate in development, testing, release management, and environment maintenance.
• Troubleshoot and resolve complex incidents within defined SLAs.
• Execute root cause analysis and implement preventative measures.
• Support incident, problem, and change management using ITIL best practices.
• Integrate non-functional monitoring, security controls, and compliance.
• Participate in an on-call rotation for critical incidents.
• Lead moderately complex projects and guide less experienced teammates.
• Support automated unit testing, integration, functional testing, and monitoring.
• Work directly with Product Owners to refine user stories and deliver high-quality release increments.
• Provide thorough documentation and knowledge transfer to production support teams.

Required Qualifications :

Preferred Qualifications :

CI / CD tools — GitLab, Copado