IT Operations Manager

IT Operations Manager

CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle optionswhether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation.

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Title : IT Operations Manager

Reports to : Director of People Operations

Location : This position is based in Austin, TX (Hybrid : Monday, Wednesday, Friday in-office)

About the Role

CharterUP is seeking a hands-on and proactive IT Operations Manager to lead and manage core IT operations. This role is responsible for end-to-end IT infrastructure management, including device provisioning, Google Workspace administration, user onboarding / offboarding, system access control, and ensuring security and compliance standards are met. You'll also oversee software license management, evaluate and recommend potential IT solutions, and be the go-to person for keeping our IT environment running smoothly, securely, and scalable as we grow.

What You'll Do

• Manage Day-to-Day IT Operations : Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability.
• Administer Core Business Tools : Manage Google Workspace and company-wide SaaS applications (e.g., Slack, Zoom, Coda, Okta, CoachRail, Twilio), including user account setup and access management.
• Lead IT Support and Service Delivery : Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction.
• Implement and enforce IT security and compliance standards, including SOC 2 and ISO 27001, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls.
• Optimize IT Processes and Vendor Management : Streamline onboarding / off boarding, support business continuity, and manage IT vendors and procurementproposing alternative tools with cost / benefit analyses to drive efficiency and value.

What You'll Bring

Recruiting Process

Salary : $130,000 - $165,000 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhereand they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know.

Hiring Locations : CharterUP U.S.-based candidates and employees must reside in one of the following states : Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.