Senior People Programs Specialist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What\'s the opportunity?

As Intercom continues to scale, the People Programs team plays a pivotal role in designing and delivering impactful employee experiences across the full lifecycle - from onboarding and performance to manager development. We’re looking for a Senior People Programs Specialist to lead the execution of our core talent programs, ensuring operational excellence while enabling our senior team to focus on strategic initiatives.

This role will be the operational engine behind some of our most visible and impactful programs. The Senior People Programs Specialist will facilitate high-touch onboarding experiences, support performance management cycles and manager development programs, and bring strong coordination, communication, and reporting skills to everything you do. This individual will also continuously improve how we deliver programs by surfacing insights, identifying gaps, and helping us scale with quality.

What will I be doing?

Onboarding

• Facilitate engaging onboarding sessions for new U.S. employees, delivering a best-in-class first week experience in SF.
• Own onboarding logistics and administration, including pre-onboarding communications, scheduling, and coordination.
• Continuously improve the onboarding program by analyzing quarterly feedback data and refining content to align with the evolving strategy.

Performance Management

Reporting & Program Ops

What skills do I need?

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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