AI Analyst

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all : our employees, customers and communities.

Responsibilities

We’re seeking a motivated and curious AI Analyst to help identify and apply artificial intelligence (AI) solutions across our organization. In this role, you will be exploring new technologies, evaluating emerging tools, and helping shape how AI creates real-world value in a highly regulated environment.

You will bridge the gap between business operations and technical teams, using your analytical skills to drive insights, optimize decisions, and contribute to AI model development and refinement. If you’re excited about solving complex problems, energized by experimentation, and want to help shape the future of AI in financial services, this role is for you.

Key Responsibilities :

• Proactively identify AI use cases by exploring business pain points and process inefficiencies.
• Support model development by assisting with data preparation, feature analysis, testing, and output interpretation.
• Analyze and interpret model behavior to inform decision-makers and optimize performance.
• Continuously research and test emerging Azure AI tools, LLM frameworks, and automation technologies.
• Translate complex AI concepts into understandable, actionable insights for business leaders and non-technical audiences.
• Promote responsible AI practices through transparency, fairness, and responsible model design considerations.
• Create and maintain dashboards, visuals, and reports to communicate the progress and impact of AI initiatives.
• Serve as an internal advocate for innovation, helping foster a culture of experimentation and continuous learning.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Preferred Skills :