Job Description
Job Description
Kitay Law Firm is seeking a highly motivated and Bilingual (Spanish / English) Intake Specialist & Legal Assistant to serve as the initial, most critical point of contact for potential new clients (PNCs).
This front-desk, in-person role requires exceptional empathy, professionalism, and organizational skills. You will be essential in creating a welcoming, 5-star client experience for individuals facing life-altering challenges in Personal Injury, Criminal Defense, and Workers' Compensation matters. If you are committed to excellence and thrive on impactful human connection, we want you on our team.
Core Responsibilities and Daily Impact : The Intake Specialist is the engine of client acquisition, handling all aspects of client entry while adhering to the firm's values of Stronger Together and Committed to Excellence.
1. Client Intake & Experience (The 5-Star First Impression)
Greet and assist all clients and visitors at the front desk with warmth, professionalism, and active listening.
Serve as the primary point of contact for all inbound calls and online inquiries, providing prompt and empathetic attention.
Conduct detailed, in-person intake interviews to gather preliminary case facts, build rapport, and clearly communicate the firm’s mission.
Provide regular updates to PNCs on the status of their intake process.
Mandatory Compliance : Ensure strict adherence to ethical rules—no legal advice or unauthorized fee quotes should ever be provided.
2. Case Screening & Coordination
Assess case viability by applying firm guidelines to preliminary information and identifying core legal issues.
Accurately document all intake information and communications within the case management system (CMS).
Immediately escalate qualified leads and red flags to the appropriate attorneys / legal departments.
Schedule and confirm initial consultations and follow-up appointments, coordinating logistics with legal staff.
Manage referral processes for non-qualifying cases to maintain strong external partner relationships.
3. Administrative & Documentation Support
Maintain accurate, organized, and confidential records in the firm’s case management system.
Assist in gathering crucial preliminary evidence, including documents, photos, or videos.
Proficiently utilize Microsoft Office Suite, document management, and basic office equipment (copier, scanner, phone, etc.).
Required Qualifications
Bilingual Proficiency (Required) : Must be fluent in both Spanish and English.
High School Diploma or equivalent (Higher education strongly preferred).
Proven professional experience in an office, administrative, or customer-facing role.
Exceptional interpersonal skills, with a demonstrated capacity for empathy, judgment, and decision-making.
Superior attention to detail and a proactive approach to learning.
Desired Skills (Assets)
Prior experience in a legal office, law firm, or professional setting.
Familiarity with case management systems or legal research tools.
Paralegal certification or a background in criminal justice / equivalent experience.
Compensation and Benefits
Hourly Pay : $15.00 – $18.00 , based on experience and education.
Competitive benefits package offered.
Company Description
At Kitay Law Offices, we are proud to stand by our slogan : “The Law Firm with a Heart.” We are committed to delivering compassionate, high quality legal services while fostering collaboration and supportive work environment. Our team lives by our core values :
Company Description
At Kitay Law Offices, we are proud to stand by our slogan : “The Law Firm with a Heart.” We are committed to delivering compassionate, high quality legal services while fostering collaboration and supportive work environment. Our team lives by our core values : \r\n\r\n
Intake Specialist • Allentown, PA, US