End User Services Specialist

Description

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We provide our customers with advanced materials, components, systems, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

HOW YOU MAKE AN IMPACT

Job Summary : Responsible for the smooth operation of the IT functions and for maintaining high internal customer satisfaction with efficient and complete services and support. Sets up and troubleshoots PCs, provides user training, administers help-desk support, and maintains hardware. Administers the network, the network files and / or databases, and the software used. Assists with maintaining equipment and software inventory, and tracking licenses and warranties. Collaborate with other IT team members on documentation of policies and procedures, setting corporate standards for hardware and software, and by evaluating and recommending new software systems and / or technologies for the corporation. This position reports directly to the End User Services Supervisor.

Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

WHAT SUCCESS LOOKS LIKE

• Provide Tier2 escalation support, troubleshooting complex hardware, software, and networking issues for onsite and remote users.
• Support hybrid workforce technologies, including VPN clients, MFA tokens, and secure remote access solutions.
• Install, configure, and maintain workstations, peripherals, and approved applications, coordinate hardware lifecycle activities and asset tracking.
• Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets.
• Document all work performed, contribute to SOPs and the internal knowledge base, and mentor junior technicians on best practices.
• Collaborate with cross functional teams and external vendors on IT projects and continuous improvement initiatives.
• Maintain network security and performance through routine monitoring, analysis, and adherence to compliance standards.
• Manage physical inventory levels.
• Maintain a clean and organized workspace utilizing 6S methodology.
• Collaborate with Asana projects within helpdesk and in IT generally.
• Maintain an organized, standardized, and compliant; Active Directory, Intune, ConnectWise, and MDM Apple Business Manager and Verizon / AT&T accounts.

Not a comprehensive list of duties. Duties may change without notice at management's sole discretion

WHAT YOU NEED TO BE SUCCESSFUL

Willingness to travel and support multi-locations across the business units

Physical & Environmental requirements :

PERKS OF JOINING OUR TEAM

With positive values, a productive atmosphere, and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

The salary range included in this job posting is relevant to applicants who reside or work in the Livermore, CA area only Salary offers will depend on experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

Ferrotec is proud to offer a Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off, Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes are available to all employees & family members and Much More!

We would love to get to know you better and you get to know us better! You can easily apply!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.