Tier 1 App Support (AI)

The CGPTE Application Support Specialist provides front-line technical support for ChatGPT Enterprise u , delivering timely triage, resolution, and escalation of user issues. This role is critical to ensuring successful user adoption and satisfaction during the enterprise rollout.

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Required Skills & Experience

• 1-3 years of experience in technical support, help desk, or customer service roles
• Experience with ServiceNow ticketing system preferred
• Experience supporting enterprise software applications
• Familiarity with AI tools or chatbot technologies preferred
• Strong troubleshooting and analytical problem-solving skills
• Proficiency with ServiceNow ticketing system and workflow processes
• Understanding of enterprise authentication systems (SSO, SAML, etc.)
• Basic knowledge of web technologies and browser-based applications
• Familiarity with Microsoft Office 365 and enterprise productivity tools

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.