General Manager

JOB OVERVIEW

Under the guidance and direction of the Chef Partner perform assigned responsibilities necessary for the timely service of our guests and to the profitable and efficient operations. As the leader of the front-of-house (FOH) team, the General Managerr is responsible for ensuring each guest has an exceptional experience by creating and maintaining a work environment where employees are motivated, respected, and inspired. This position leads through a strong commitment to hospitality, integrity, accountability, and company culture , embodying leadership that is hands-on, supportive, and operationally excellent.

RESPONSIBILITY AND SPAN OF AUTHORITY :

FINANCIAL

• REVENUE
• In accordance with budget, manage to target revenue goals by creative strategy in the reservation platform
• In accordance with established budget, responsible to communicate & manage all respective departments of their budgetary goals of top & bottom line
• LABOR
• Meet labor budget goals– monitor and audit in times / out times, job codes for payroll.
• Reconcile and audit tip pool, calculations and daily recording
• Submit employee time keeping and approvals on punch in / out corrections to payroll.
• BEVERAGE
• Maximize and meet targeted revenue goals for all beverage categories; wine, liquor, cocktails, N / A beverage
• Review weekly beverage pmix to formulate sales strategies for the FOH team and make recommendations on product rotation, purchasing and pricing for all beverages
• Coordinate beverage education for FOH staff
• Meet targeted COG’s for beverage program
• Verify coding of invoices to appropriate account through Restaurant 365 and submit to accounting
• Ensure recipe documentation and archiving of all cocktail recipes
• SALES AND REPORTING
• Track covers, ensuring OpenTable and the POS are reconciled
• Oversee OpenTable and assist with POS maintenance

HUMAN RESOURCES AND ADMINISTRATION

OPERATIONS

GUEST RELATIONS AND RESERVATIONS

EXPECTED BEHAVIORS :

QUALIFICATIONS

Education :

High School Diploma or equivalent, University or college degree preferred

Relevant Work Experience :

2+years of relevant working experience & versed in arts, culture & travel

Certification / Achievements :

Higher level education in F&B

ESSENTIAL FUNCTIONS :

Communication Skills :

Strong interpersonal skills. Ability to communicate clearly and concisely.

Leadership Skills :

Positive and one who models with genuine intent

Physical Requirements :

Able to work in a fast paced and changing environment.

Able to reach, bend, stop periods of time.

Able to lift up to 50 pounds