Network Administrator (ITS Administrator, Sr.)

Experienced Network Administrator (ITS Administrator, Sr.) to join our team. The Network Administrator (ITS Administrator, Sr.

will be responsible for the day-to-day administration of multi-platform network environment. The incumbent will support Microsoft Azure, Extreme Networks, F5 Networks, Palo Alto Networks, RSA Security, Pulse Secure and Zscaler systems.

The incumbent will coordinate with respective internal support and engineering teams and various external partners and vendors.

Position Information :

Department : ITS - Infrastructure

Duties & Responsibilities :

80% - Technical and Network Support

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
• Provides network escalation support to other Information Technology Services (ITS) teams.
• Works closely with and advises Information Security on vulnerabilities and threats by identifying, analyzing, and resolving infrastructure vulnerabilities.
• Performs administration duties for on-prem and cloud-based network systems and services in collaboration with team members, architects, and leadership in accordance with best practices and strategic direction.
• Manages medium to large-sized projects.
• Plans, develops, tests, and implements new projects.
• Upgrades, installs, and configures network systems and associated equipment.
• Responds to, updates, and closes complex service desk tickets generated by internal business partners.
• Monitors network / system performance by identifying system and network events and security and environmental alarms.
• Develops documentation for new and existing systems.

15% - Administrative Support

• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals / priorities for the department.
• Guides and assists junior staff in skills development.

5% - Completes other projects and duties as assigned.

Minimum Qualifications :

• Bachelor's degree in computer science, engineering, information technology or related field required.
• 6 years of experience working with Extreme Networks or similar products required.
• 6 years of experience working with Palo Alto Networks required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications :

• Cloud-based certification in Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP).
• Network vendor certifications for Extreme, Palo Alto or F5.
• Experience in a multi-cloud, hybrid cloud or collocation environments.
• Experience with Information Technology Infrastructure Library (ITIL) Foundations or relevant best-practice framework.
• 6 years of experience working with Microsoft Azure Government Community Cloud (GCC) and / or Commercial Cloud.
• 6 years of experience working with Palo Alto’s next-generation firewall (NGFW), virtual private network (VPN), software-defined wide-area network (SD-WAN) or Cortex.
• 6 years of experience working with F5 local traffic manager (LTM).
• 6 years of experience working with Zscaler secure web proxies, Pulse VPNs with an emphasis on remote workforce.
• 6 years of experience working with RSA, YubiKey, Azure Active Directory Multi-Factor Authentication (MFA)

Knowledge & Abilities :

• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees / coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office : Word, Outlook, Excel, PowerPoint) and job specific applications / systems to produce correspondence, charts, spreadsheets, and / or other information applicable to the position assignment.
• Physical Requirements (With or Without Accommodations) :
• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication / conversation / responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and / or equipment 10 to 25 pounds

Work Environment :

Building or a remote work location :

Work is typically indoors and sedentary and is subject to schedule changes and / or variable work hours, with travel as needed.

There are no harmful environmental conditions present for this job.

The noise level in this work environment is usually moderate.

CI-21