Principal Data Scientist

Overview

How you\'ll help us Keep Climbing (overview & key responsibilities).

Delta Air Lines values connection with customers and strives to deliver an elevated experience across all journeys. The Customer Experience Design (CXD) organization aims to deliver the Delta Brand experience through welcoming, elevating, and caring service, offering distinctive and premium choices to our customers and personalizing the experience to deepen relationships with Delta.

CXD\u2019s Customer Insights & Prioritization (CXI\u0026P) team is established to unlock new capabilities for Personalization, Insights, and Analytics, delivering tangible, immediate incremental value to Delta using artificial intelligence / machine learning, simulation, optimization, visualization, and advanced analytics.

CX Advanced Analytics seeks a Principal Data Scientist to develop data-driven solutions that continually improve the customer experience. You will transform data from disparate systems to provide insights and analytics for business stakeholders, monitor and calibrate models, and present analysis in an accessible way. You will also collaborate with other Data Scientists to develop advanced analytics for complex business problems.

Responsibilities

• Responsible for the development and maintenance of models and tools (e.g., forecasting, optimization, performance).
• Collaborates with the CX Advanced Analytics team and business owners to identify key customer pain-points, uncover insights, and develop data-driven techniques to address these issues.
• Maintain a detailed understanding of data science techniques, calibrate and enhance existing models, and monitor model performance.
• Leverage emerging technologies to deliver meaningful insights to the business.
• Hands-on experience with data modeling, design tools, and business case delivery.
• Design and implement robust statistical models and machine learning algorithms to solve complex business problems.
• Respond to high-priority, ad hoc analytical requests from executive leadership, delivering clear, data-driven insights to support strategic decision-making.
• Present analyses to business users in a digestible way.

Minimum qualifications

Preferred qualifications

Benefits and perks

Our culture is rooted in Care, Integrity, Resilience, Servant Leadership, and Teamwork. Delta offers compensation and benefits to help you keep climbing along the way :

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta\u2019s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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