Remote Desktop support

Base pay range

$42,000.00 / yr - $78,000.00 / yr

Direct message the job poster from HCLTech

Talent Acquisition Management : Infrastructure

Responsibilities :

• Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout.
• Create roll implementation process.
• Keep track of requests and ensure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning larger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Have some level of technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Understanding and experience of change management process.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Knowledge of Active Directory, Exchange 2003 / 2007.
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• MS Office Suite (XP, 2003, 2007) : Word, Excel, PowerPoint, Outlook, Project, Visio.
• VPN and remote dial-in users.
• Support for laptop, desktops, and printers.
• PDA and BlackBerry support.
• Other : Adobe Acrobat and other common desktop applications like WinZip.
• Excellent communication and conversation skills (verbal and written).
• Strong customer handling skills.
• Able to handle unforeseen situations.

Other Skills / Experience

Total : 3-4 yrs of University education post High school (B.Sc. or Diploma).

Relevant : 2 - 3+ years of help desk / desk side, customer service, and support experience with problem solving involving hardware.

Preferred : MCP / MSCE / MSCA or HDI CSS.

ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management preferred.

Education requirements

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

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Medical insurance

Vision insurance

401(k)

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