Branch Manager

Job Description

Job Description

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, and appliances, as well as lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is : “Honoring God with a great team that builds customer partnerships by delivering on expectations.” Our team is built on trust, service, and a commitment to doing things the right way. The ideal candidate will have previous branch management experience, thrive in a “team-first” environment, and have a passion for leadership and operational excellence. The ideal candidate thrives in a “team first” environment and has a passion for customer service.

The Branch Manager plays a critical leadership role in ensuring all branch operations are safe, efficient, accurate, and customer-focused. This includes managing warehouse, logistics, inventory, customer service, sales coordination, team performance, and compliance with company policies and regulatory standards (OSHA, DOT, etc.). The ideal candidate will have a minimum of 5 years of branch or operations management experience and will be a hands-on leader who fosters a team-first culture aligned with Hubbard Supplyhouse’s Core Focus and Core Values.

Responsibilities and Duties

• Oversee Daily Branch Operations : Provide strategic oversight of warehouse, logistics, customer service, and administrative functions to ensure efficient and customer-centric operations.
• Team Leadership and Development : Hire, train, mentor, and coach team members. Conduct performance evaluations, establish clear goals, and foster a team-oriented culture that promotes accountability and professional growth.
• Warehouse & Logistics Management : Supervise daily tasks including receiving, stocking, picking, staging, packing, and shipping. Optimize workflows for safety, accuracy, and timeliness.
• Inventory Control : Maintain high inventory accuracy through regular cycle counts, root cause analysis, and process improvement initiatives. Work closely with purchasing and sales teams to ensure product availability and reduce shrinkage.
• Safety and Compliance : Champion a culture of safety and ensure compliance with all company policies and applicable regulations (OSHA, DOT, etc.). Conduct regular audits and provide training to staff.
• Customer Experience Oversight : Monitor service levels and proactively resolve escalations. Build strong relationships with customers, vendors, and internal stakeholders to reinforce loyalty and satisfaction.
• Facility Management : Ensure branch facilities are clean, organized, and well-maintained to reflect the company’s professional standards and to support an efficient work environment.
• Process Improvement : Identify opportunities to enhance operational efficiency and customer satisfaction through innovation and best practices.
• Cross-Departmental Communication : Serve as the primary liaison between the branch and other departments, including HR, Finance, and Sales. Communicate the branch's needs, successes, and challenges effectively to senior leadership.
• Culture Building : Lead by example in upholding the company’s mission and core values, contributing to a positive and productive workplace.
• Sales Ability & Persuasiveness : Actively upselling and promoting stocked products, integrating manufacturer partnerships into the sales process, and helping customers see value in our offerings through relationship building and education.
• Customer Focus : Analyze customer needs, provide tailored support, and maintain strong business relationships. Act as a trusted advisor, adapting to various customer types.
• Managing Work : Demonstrate time management skills, maintain clean and organized spaces, and follow through on open orders and goals.
• Navigating Within the Organization : Leverage internal systems and networks, exhibit strong product and industry knowledge, and use internal resources effectively to achieve results.
• Contributing to Team Success : Collaborate effectively across teams, delegate when needed, and maintain a positive, supportive attitude that drives team performance.
• Technical / Professional Knowledge & Skills : Demonstrate product and industry expertise, understand competitor offerings, and proficiently use relevant software and systems to make data-informed decisions.
• Leading Through Vision & Values : Embody and promote the company's mission, values, and history while balancing customer and company needs.
• Quality Orientation : Follow and improve procedures to ensure error-free work and take proactive steps to maintain high standards.

What We Offer

Ready to be part of a team that values your contributions and helps customers build beautiful, functional spaces?

Apply today and grow with Hubbard Supplyhouse!

Minimum 1 year in a similar branch or leadership role (3 years preferred)

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