Technical Support Specialist II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The position is a fully remote role in EST time zone.

How will you make an impact?

The Technical Support Specialist II provides expertise to support end users, channel partners, Customer Service and commercial teams for Thermo Fishers Water Analysis business primarily via telephone and email. Your technical knowledge of pH related measurements and applications of our products will serve critical markets such as biotechnology, pharmaceutical, power generation and water treatment globally. Visit to see our product portfolio.

What will you do?

Use your education, experience, and the comprehensive training you will receive on our products and systems to recommend, troubleshoot applications, and solve new problems every day!

Handle leads from the web and recommend the most cost effective products & solutions

Expand our internal and external Knowledgebase solutions library

Collect data and share current market and customer trends with our Marketing and R&D teams for next generation products and continual improvement

Liaise with Quality teams to quickly identify defects, resolve issues, and assist root cause investigations as needed

Use our Customer Allegiance program to improve our extraordinary support

Provide training, develop Application notes on relevant topics of interest, and update our Water Analysis product collateral and web content

Collaborate with Thermo Fisher colleagues around to world to maintain product quality and promote customer happiness

How will you get here?

BS / BA in Biology, Chemistry, Environmental, or related science

Minimum of 2 years technical or laboratory experience required. Wet chemistry / Water quality preferred

Problem solving, good listening skills, organization, time management

Excellent oral and written communication

Ability to work independently and lead in a team environment

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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