Senior Technical Support Specialist

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.

As a Senior Technical Support Specialist, you will have a crucial part in enhancing the technical depth and operational excellence of our Global Service Desk (GSD). You will address sophisticated support issues, propel process improvements, and act as a technical mentor to the team-while remaining fully accountable for your own work and building toward future leadership opportunities. This role reports into the GSD Americas Manager.

The ideal candidate is someone who is :

• A proactive problem-solver who anticipates technical and operational challenges, implementing preventive measures before issues impact users or leadership.
• A reliable technical expert for team members and collaborators, capable of translating intricate technical ideas into understandable business language.
• A forward-thinking innovator who finds opportunities to streamline workflows, automate tasks, and improve the end-user experience.
• Remaining calm and making decisions under pressure, demonstrating good judgment in critical situations, and taking the lead in resolving issues.
• A mentor and role model, championing a culture of perpetual advancement and technical expertise within the team.
• Demonstrates a strong customer-first mindset by proactively resolving technical issues and ensuring a seamless support experience for end users.

What you will do :

What you bring :

Education Preferred :

Experience :

Certifications (preferred) :

Salary Range

$78,000.00 - $132,000.00

This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance. In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs. Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography. Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.

This position is non-exempt and therefore eligible for the payment of overtime.