Customer Service Representative (CSR)

Westpeak Consultants is hiring a Customer Service Representative in Fresno. Supporting AT&T’s campaign, this role requires professionals skilled in client engagement, data analysis, and strategic outreach, ensuring clarity, accuracy, and measurable results.

As a Customer Service Representative, you will transform business inquiries into long-term AT&T partnerships through expert guidance. Our training curriculum covers advanced outreach strategies and CRM optimization. This Customer Service Representative role is critical for executing our targeted acquisition strategy in Fresno.

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Who We Are

We are Westpeak Consultants , where performance meets professionalism in telecom marketing. As the leader of AT&T's D2D campaigns, we deploy targeted strategies with precision, all within a supportive, team-oriented environment.

What We Are About

Your career at Westpeak is a blank canvas, and you hold the brush . We provide a palette of hands-on development and campaign challenges. We reward the effort to create a masterpiece, and the most compelling artworks are elevated to curate future galleries.

What Will I Be Doing as a Customer Service Representative?

• Execute structured to clients, introducing AT&T’s fiber, wireless, and bundled service tiers using approved D2D engagement protocols.
• Assess connectivity gaps, operational needs, and budget parameters to align AT&T solutions with business goals across multiple service categories.
• Own the full acquisition cycle—from lead qualification and proposal development to contract execution and service activation using AT&T’s campaign workflows.
• Maintain CRM accuracy by logging pipeline activity, account status, and territory performance to support forecasting and campaign visibility.
• Coordinate with internal teams to ensure onboarding accuracy, provisioning readiness, and service delivery alignment with AT&T’s D2D standards.
• Monitor campaign metrics and share actionable insights that improve outreach strategy, elevate conversion rates, and drive territory growth.