Customer Support Specialist

Customer Support Specialist - On-Site Role in East Aurora, NY

Looking for a stable, long-term career supporting a major federal contract? We're seeking a Client Account Coordinator to join a fast-growing team in East Aurora, NY. This is a direct-hire role with strong earning potential and excellent benefits. This is an in-office positioncandidates must live within commuting distance.

Compensation

$17.20-$17.75 per hour

Monthly bonus opportunities averaging $3,000+

Work Schedule

Training (On-site) :

Mon-Thu : 8 : 00 AM-5 : 00 PM

Fri : 8 : 00 AM-4 : 30 PM

Post-Training (On-site with flexibility) :

Mon-Thu : 8 : 00 AM-9 : 00 PM

Fri : 8 : 00 AM-7 : 00 PM

Must work two evenings until 9 PM each week

Select your 8-hour shift within these windows

Key Responsibilities

Manage inbound and outbound customer calls to resolve account issues

Use skip-tracing tools to verify addresses, employers, and contact information

Negotiate payment arrangements and offer compliant resolution options

Document all interactions accurately and follow established procedures

Adhere to federal and state guidelines and follow provided scripts

Work closely with team members and leadership to maintain service standards

Why You'll Want This Role

This team-centered workplace offers competitive benefits including medical, dental, and vision insurance, paid training, paid holidays, PTO, a 401(k) with match, referral bonuses, disability and life insurance, and access to an employee assistance program. Stable hours, a long-term federal contract, and strong bonus potential make this a standout opportunity.

What You'll Need

High school diploma or GED

Minimum 1 year of customer service or collections experience

Solid computer skills and proficiency in Microsoft Office

Excellent communication, organization, and problem-solving abilities

Ability to work independently in a structured environment

Bilingual abilities are a plus

Ready to grow your career with a reliable employer and a high-performing team?