Repair Assistant Manager

Job Description

Job Description

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Repair Assistant Manager to lead and improve Repair and RMA programs and drive operational excellence across the organization. Once part of the team, you will be responsible for a wide variety of tasks within the Repair department in both office and production environments, with the opportunity to leverage critical thinking and project leadership skills to advance your career in Smart Manufacturing.

The Repair Assistant Manager will manage Repair and RMA process flows, optimize resource utilization, and lead key program initiatives while supporting the Central Quality function as needed.

Job Responsibilities

• Partner with all levels of the organization to drive continuous improvement, adopt best practices, and ensure successful project scoping, planning, execution, and delivery.
• Serve as a leader tackling major operational challenges and driving sustainable improvements.
• Oversee Repair and RMA product life cycles—from customer receipt through return shipment—ensuring strong operational flow and program efficiency.
• Collaborate with senior leadership, customers, vendors, and cross-functional teams to influence change and improve program impact.
• Deploy structured project management processes within operations and ensure alignment with business goals.
• Support the refinement and rollout of project management frameworks, tools, and standards.
• Deliver project management training and coach team members as a subject matter expert.
• Assess, plan, execute, and close multiple projects while maintaining scope, budget, and timing objectives.
• Ensure customer design expectations, reliability standards, cost targets, and high-volume manufacturing requirements are achieved.
• Manage multiple Repair and RMA initiatives concurrently with strong prioritization skills.
• Provide robust problem-solving leadership using methodologies such as RCCM, 8D, and DMAIC.
• Perform other duties as assigned.

Qualifications

Reasons you should work for us :

About FII USA, Inc., a Foxconn Technology Group Company :

FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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