Office Assistant

Job Description

Job Description

RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems, kitchen deep cleaning, and front of house cleaning and sanitization. We provide comprehensive cleaning services for restaurants, industrial facilities, sky scrapers and more in greater Chicagoland, Southern Wisconsin, and South Western Indiana. Our headquarters is located in Zion, IL, which is the work location for this position.

We are a growing company looking for a highly organized, customer-focused Office Assistant to support daily operations, customer service, and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff. This is a great opportunity to join a dynamic team in a fast-paced environment. Pay : $16-17.50 / hr depending on experience Hours : 9am-6pm Monday-Friday Location : 100% in Zion office

Job Description :

Our growing company is looking for a customer-focused Office Assistant who will service customers while working closely with internal departments.

Answer inbound calls and provide excellent customer service

Schedule, confirm, and reschedule service appointments with customers and technicians. Make reminder outbound calls to customers 24hrs before service.

Make a weekly schedule for Technicians, track work hours and assist with payroll preparation

Create and manage estimates, invoices, and customer accounts in Zoho CRM and Zoho Books

Follow up on outstanding estimates and declined proposals

Collect on overdue invoices and process payments

Make proactive sales calls and reach out to satisfied customers for referrals and reviews

Submit bids through online portals and manage third-party job processing

Track and order office / field supplies, maintain inventory, and manage team expenses

Monitor GPS tracking for company vehicles and coordinate repairs as needed

Gather customer feedback and collaborate with the operations team to resolve service issues

Perform general office duties and provide vacation coverage for team members

Requirements

Qualifications :

Experience : 2–3 years of office administration, scheduling, or customer service experience preferred

Education : High school diploma or equivalent required; Associate’s degree a plus

Skills Required :

Strong communication (verbal and written)

Excellent organizational and multitasking skills

Ability to work independently and under pressure in a fast-paced environment

Familiarity with any CRM systems and Microsoft Office Suite

Attention to detail and ability to manage multiple priorities

RamPro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Benefits

2 weeks vacation accrued

Healthcare, dental and vision insurance