Assistant Event Operations Manager

Assistant Event Operations Manager

Assistant Event Operations Manager position type is full time. Pay range is $25.00 - $33.65 per hour. Career area is event management. The location is The Ritz-Carlton New Orleans.

Job Summary :

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest / event and employee satisfaction and maximize financial performance.

Candidate Profile :

Education and experience : High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills.

Core Work Activities :

Management of Event Operations associated with Banquets, Event Services :

• Verifies meeting and event rooms / space are set according to event documentation and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures.
• Assists in maintaining the inventory of function room amenities and other controllable supplies.
• Attends and participates in all pertinent meetings.
• Attends pre-event / pre-convention meetings as needed to understand group needs.
• Communicates critical information to the Banquet, Event Services, and Event Technology teams.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service, and Event Technology employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Orders supplies for the department.
• Schedules Banquet and Event Service staff.
• Utilizes banquet beverage tools to guide banquet beverage supervisor.
• Practices and executes brand specific meeting services program.
• Assists with the Event Technology / Audio Visual team when necessary.
• Works with Event Planning team to verify flawless delivery of events.

Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling Those Standards :

Providing Exceptional Customer Service :

Assisting in Human Resource Activities :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be.