Field Technician - Level III (Maxwell)
Description
ActioNet is looking for a Field Technician (Tier III). Candidates should be eligible for a Secret Clearance for the Defense Program, located in Montgomery, AL.
The Field Technician will provide support to end users on a variety of issues.
For Maxwell AFB OR at Gunter Annex in Montgomery, AL
Responsibilities
- Identifies, researches, and resolves technical problems.
- Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
- Aids in asset management of on-site devices.
Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
- Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.
Qualifications
- Bachelors Degree plus 12 months of experience OR in lieu of degree 6+ years experience Field Technician or similar role supporting computer networks, software, and hardware.
- Eligible for a DoD Secret clearance.
- Security + CE or equivalent certification (CCNA Security, CySA+, GICSP, GSEC, CND, SSCP, GCED, GCIH, CCSP, CASP+ ce, CCNP Security, CISA, CISSP)
- Candidate must have the appropriate level of certification IAW DoD 8570.01-M Information Assurance Workforce Improvement Program to perform job duties.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.
With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities.
We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
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