IT Service Desk Tech 1 (Hybrid / Des Moines, IA)

What You'll Do

We are seeking a hard-working individual to log, diagnose and resolve intermediate to advanced computer-related calls! You may receive high-priority calls from executives and their support staff or coordinate the selection, roll-out and initial set-up and maintenance / repairs of desktop hardware and / or software.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Responsibilities Include :

Troubleshoot and identify complex problems, determine solutions or escalation path to specialized teams.

Answer questions, research problems, implement and document solutions and follow-up with business partners or team. May need to be available to executives for both business and home / personal technical needs.

Ensure timely resolution or response to trouble calls to minimize impact on customer's daily activities.

Research, test and install hardware / software in accordance with established procedures and guidelines.

Configure, install and maintain complex PC-related hardware and software, in accordance with established procedures and guidelines, and provide instruction / education to PC users in adapting new systems.

Develop documentation for troubleshooting or applications and lead the training for team members and business partners.

Monitor applicable systems and communicate issues.

Identify trends and ensure systems are available and operational to keep overall downtime to a minimum.

Review existing procedures to ensure that network customers are receiving appropriate assistance when reporting problems.

May serve as technical expert on computer related projects and requests including testing applications, evaluating software and establishing procedures for hardware.

Perform other job-related duties or special projects as required.

Who You Are

High school diploma or equivalent required

Computer-related designation or certification preferred

4-6 years related work experience required

Advanced technical PC skills including knowledge of operating systems, networking and / or hardware required

Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills

Ability to maintain confidentiality is essential

May be required to provide on-call support

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$24.52 - $33.17 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Work Environment

This role offers in-office, hybrid (blending at least three office days in a typical workweek) in Des Moines, IA.

Work Authorization / Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers () and Green Card for Employment-Based Immigrants ()

Investment Code of Ethics

For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers : with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site () to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

11 / 19 / 2025

Most Recently Posted Date

11 / 19 / 2025