Quality Insights Lead

Customer Success Associate

Axion Ray's mission is to drive innovation by improving the quality and safety of engineered products with new technologies - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world's best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today.

Axion Ray is looking for a Customer Success Associate to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders.

Key Responsibilities

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Deliver ongoing program updates and operational check-ins to key customer stakeholders
• Proactively monitor account health and platform usage to drive adoption and value realization
• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
• Translate customer goals into platform configurations, success plans, and measurable outcomes
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Requirements

Preferred Qualifications

Why Axion Ray

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.