Regional Quality Leader

Regional Quality Director

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Regional Quality Director (RQD) provides senior level management leadership to all employees within the specified regional quality organization. The RQD is responsible to ensure the sites in the Region adhere and comply with internal and external applicable Quality Standards and Certifications. This role actively seeks out opportunities to drive continuous improvement to site Quality Operations for COPQ reductions, ensures alignment to Global standards, and engages in team member development and coaching.

DUTIES AND RESPONSIBILITIES include, but not limited to :

• Monitor regional Key Performance Indicators (KPIs), identify systemic issues, and lead teams in implementing corrective and preventive actions.
• Build and maintain relationships with functional teams, customers, and suppliers to drive collaboration and quality improvements.
• Provide senior-level leadership to regional quality teams, ensuring adherence to internal and external quality standards and certifications.
• Participate in site, regional, and global budgeting processes, focusing on continuous improvement, certifications, training, and personnel performance.
• Coach and mentor Site Quality Managers, fostering development and alignment with regional and global quality goals.
• Develop and implement initiatives to enhance the Quality Management System (QMS), reduce Cost of Poor Quality (COPQ), and drive continuous improvement in alignment with global strategies.
• Coordinate and document management reviews of the QMS, ensuring effective action plans and improvements.
• Communicate effectively with internal teams, customers, suppliers, and certification bodies, ensuring alignment and compliance.
• Lead problem-solving activities and assist in resolving internal, customer, and regulatory escalations.
• Inspire enthusiasm for continuous improvement across the region and promote systemic quality enhancements.
• Ensure compliance with internal audit programs and collaborate with the Global Quality Shared Services (GQSS) team as needed.
• Set and monitor standards for regional quality functions, contributing to the long-term success of multiple sites and business units.
• Provide feedback to the GQSS team to improve the global QMS and align regional strategies with organizational objectives.
• Some travel between business units and customers will be required.
• Other duties and responsibilities as assigned

QUALIFICATIONS : Bachelor's Degree required or Master's degree preferred in Quality, Operations or Engineering or related discipline. Minimum 10 years of Quality Engineering Management Experience.

SKILLS REQUIRED : Proven expertise to lead and influence directly and indirectly across functional teams. Working Experience with ISO 9001, AS9100 and ISO13485 / FDA and other applicable standards. Experience of dealing directly with customers in the Quality Environment and conflict resolution. Experience in working for multi-site companies and or corporate structures with matrixed reporting. Expertise with inspection practices. Experience in application of Lean Methodologies and / or Six Sigma. Experience in PCBA, High-Level Assembly Environment or equivalent preferred, including IPC requirements understanding. In depth knowledge and proven working experience of Quality Tools. Highly proficient in Microsoft (MS) Office Word and PowerPoint with advanced knowledge in Excel. Attention to detail and organizational skills with the ability to meet firm deadlines.

Creation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Canada : Title for the position will be in accordance with applicable national and local laws.