Information Technology Support Technician

Onsite Technician

Location : ProvidesupportforofficelocationinManhattanNY. OnsiteasNeededmaybe3-5days.Mon - Fri.

Department : Engineering

Division : Corporate

Job Status : Full-Time

Work Shift : 8 : 30 AM – 5 : 30 PM EST Time Zone. OT As needed basis.

AboutBlackHawkData

BlackHawkDataisoneofthefastest-growing,woman-ownedITsolutionprovidersinthecountrytrustedbyprivateandpublicsectorclientstodeliversecure,scalableinfrastructureandinnovativenetworksolutions.

Here,youwon'tjustdoajob youll build a career that matters, we're team of bold thinkers, problem solvers, and changemakers committedtodoingthingstherightway,nottheeasyway.

Ourculturethrivesoncuriosity,collaboration,andgrit.Weinvestinourpeople,challengethemtogrow,andcelebratewinstogether.Ifyou'redriventolead,learn,andleaveyourmark,BlackHawkDataiswhereyoubelong.

Comebuildwhat'snextwithateamthat'sgoingplaces.

Learn more about us : www.blackhawk11.com

Connect with us on : LinkedIn, Facebook, Twitter, YouTube, and Instagram

Position Title : Onsite Technician

Expectations – highlights include :

• Providehighlyprofessionalandpolishedoperationalsupportforusers,network,systems,cabling,andanyothertechnicalneedstosupportthecustomer
• Developoperationalknowledgebaseandinfrastructuredocumentationbothinternallyandcustomer-facing
• Skillset–knowledgeableandcapableofprovidingsupportforthefollowingtechnologies :
• Extremelystrongcustomerserviceinteractionwithvarieduserbase
• FamiliaritywithITSMtoolsandticketingsystems
• LoggingallincidentsandrequestsintotheITSMsystem
• Softwareinstallationsandupdates
• Softwareerrorinvestigationandresolution
• Experiencewithhardware / softwaretroubleshooting
• Useraccessmanagementandpasswordresets
• Knowledgeofuserequipmentandperipherals(printers,scanners,etc)
• NetworkingwithCisco,Fortine,Aruba,andothersinamulti-vendorenvironment,includingnetworkdiagnostics,troubleshooting,configuration,management,andoperationalcapability
• Abilitytoperformproactivesystemmonitoring
• Capabilitytocoordinatewithvendorsupportteams
• Properlyescalatingunresolvedissuestoupperlevelsupport
• CoordinatingwithITServiceDeskforaccuratedocumentation
• Configurationchangesforbusinesscriticalsystems
• MaintainingphysicalinventoryofconnectionsandequipmentineachIDF / MDF
• Establishdocumentationandoperationalprotocols
• Maintainfulldocumentationofallsystemsandprocedures
• Knowledgebasearticlesforrecurringproblems

What We Offer

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