Information Technology Technician - Level 1

Job Description

We are seeking a self-motivated knowledgeable and proactive Level 1 IT Technician to join our fast-growing dynamic team. The ideal candidate will be responsible for handling urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150 remote clinics.

This role requires a strong understanding of desktop support, computer networking, and software troubleshooting.

Excellent communication skills is a must to effectively assist users across the organization.

Main Responsibilities

Contact Center Support

• Configure and maintain workstations, headsets, and desk setups
• Coordinate moves, additions, and changes (MACs) for contact center staff
• Manage inventory and track equipment for new-hire onboarding

Home Office Support

Image and deploy computers; troubleshoot hardware and software issues in a timely manner.

Maintain peripherals (printers, scanners, etc.) and phone systems

Oversee home-office inventory

White-Glove Executive Support

Remote Clinic Support

Provide desktop, printer, phone, peripheral, and software support for 180+ clinics

Execute clinic adds, moves, and wiring changes as part of special projects

Gather data, update and manage clinic inventory documentation

Preferred Qualifications & Experience

Experience with a trouble-ticketing system (e.g., Service Desk)

Proficient in Microsoft Windows 10 and 11 environments

Strong knowledge of Microsoft Office, Teams, and SharePoint

Printer troubleshooting (HP, Epson, Canon)

Network troubleshooting : modems, routers, ethernet wiring, wireless networking

Phone systems : RJ-11 and VoIP configuration and support

Fax : RJ-11 and e-Fax troubleshooting

Experience creating and maintaining knowledgebase articles

Proven multi-tasking abilities and excellent organizational skills

Document all support activities and maintain accurate records of incidents and resolutions.

Must Possess :

Excellent problem-solving skills.

Excellent communicate skills to effectively work with team members and end-users to understand their technical needs.

Ability to clearly communicate technical information clearly to non-technical users.

Strong organizational skills with attention to detail.

Join us as a Level 1 IT Technician where you can contribute your expertise while growing your career in a supportive environment. We look forward to welcoming you to our team!

Job Type :

Full-time

Pay :

$55,000.00 - $65,000.00 per year

Benefits :

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

Monday through Friday

Ability to Commute :

Parsippany-Troy Hills, NJ 07054 (Required)

Willingness to travel :

25% (Required)

Work Location :

35 Waterview Boulevard, Parsippany, NJ