Level 2-3 Technician Suffern

Job Description

Job Description

A level 2-3 technician is strong in all the most common and popular technologies. In addition to strong technical aptitudes, backed by at least four years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should then be able to execute with a high degree of success in integrating and / or solving problems.

Position Responsibilities :

DAILY time entry accounting for at least 80% of hours clocked in

Update and maintain the documentation in IT Glue

Assist Jr. Engineers on Service Tickets, guiding them on troubleshooting steps and act as a point of escalations

Network Server – Experience preferred with Windows Server

Configure file, print and remote access services

Administration, configure file permissions, check event logs, configure and restore from backup

Takes ownership of tasks and follows through to ensure complete resolution

Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with

Ability to pay close attention to detail while performing technically detailed tasks

Ability to deal effectively with stressful situations

Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

Ability to provide accurate time estimates for how long a task will take

Understands that the success of individuals is measured by the success of their teams

Ability to quickly learn new technologies through the use of self-study materials and intuition

Ability to articulate technical information clearly and simply to non-technical people

Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

Is self-motivated and can be self-directed when necessary

Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities :

Experience required with Windows desktop operating systems

Understanding of TCP / IP and troubleshooting Internet connectivity

Experience with routers and firewalls

Experience with Citrix & Windows RDP

Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

Understanding of DNS services

Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, FortiGate

Working Knowledge of Wireless Technologies

Credentials and Experience :

Engineer with two to four years’ experience

Minimum 2 years’ experience – VLAN, Routing, Firewalling Support

Minimum 2 years’ experience - Mobile Messaging Technologies Support

Minimum 2 years’ experience - Server Hardware Technologies (CPU / RAID / SCSI) Support

Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Consistently bills 3-X W2

Has the CompTIA A+, Network+ and Security + certifications. The following certifications are preferred : MS-900, MCP, CCNA / CCDA / CCNP, Project+, Network+, Apple

Solid dependable engineer, follows directions and maximizes billing opportunities

Consistently receives good client feedback

Pay : Base + Benefits