Level 2-3 Technician

Job Description

Job Description

Key Responsibilities

• Daily time entry accounting for at least 80% of hours clocked in.
• Maintain and update technical documentation in IT Glue .
• Assist and guide Jr. Engineers on troubleshooting steps; serve as an escalation point for service tickets.
• Configure and manage Windows Server :
• File, print, and remote access services.
• File permissions, event logs, backups / restores.
• Administer enterprise email applications (Exchange / Office 365) :
• Add / remove users and groups, configure permissions, aliases, and forwarding rules.
• Install, configure, and troubleshoot :
• MS Office Suite applications.
• Standard POP, SMTP & Exchange clients (including Outlook).
• Workstation hardware (video cards, NICs, sound cards, drives, PDAs).
• Network configuration & troubleshooting :
• TCP / IP, DNS, VLANs, routing, firewalling.
• Routers, firewalls (SonicWALL, FortiGate), wireless technologies.
• Switches, hubs, patch panels, and network node connectivity.
• Support and troubleshoot Citrix & Windows RDP environments.
• Perform data backup and recovery ; maintain corporate antivirus and VPN connectivity.
• Provide accurate time estimates for tasks and ensure complete resolution.
• Maintain a professional, client-focused approach—no problem is considered too small.

Knowledge, Skills & Abilities

Qualifications