Customer Service Associate II-Consumer

FIS Banking Associate

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you : Are you FIS?

About the Role :

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries regarding banking activities. Most of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence, and other metrics that would be outlined during training. After you successfully mastered the skills of this role, you may be tasked to provide mentoring to less experience associates.

About the Team :

This team is part of our Customer Interaction Management organization and works with the consumers of one of our larger financial institution clients. The group includes 50+ associates that are well trained with a desire to provide superior customer service and is led by a great leadership team. This team is focused on "rolling out the red carpet" and treating our client's consumers as VIP's. We value and expect thoughtfulness, high performance, and integrity from everyone at FIS and look forward to having you join our family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

What You Will Be Doing?

• Classes starting as early as December 8th
• Working in-office 3 days per week (Tue. - Thurs.)
• Responding to consumer inquiries via phone, email, and chat regarding their banking activities
• Training 9 : 00am 5 : 45pm ET (up to 4 weeks)
• On the job training 9 : 00am 5 : 45pm ET (up to 4 weeks)
• Working a schedule (8-9 hour shift) that includes one weekend and one weekday off
• Flexibility to work overtime

What You Will Need :

At FIS, you can learn, grow, and make an impact in your career. Our benefits include :