Customer Services Representative (Guest Services)

Job Title

Job Summary

Under general supervision, is responsible for customer service activities in a particular department, involving the handling of requests and / or complaints regarding City services. Working conditions are primarily inside an office environment. Exercises no supervision. Work Location Henry B. Gonzalez Convention Center - 900 E. Market Street, San Antonio, TX 78205 Work Schedule Schedules will vary with shifts being subject to change to include days, nights, weekends, rotating shifts, and holiday shift work schedules as dictated by business needs.

Essential Job Functions

• Answers telephone, takes information, refers calls to proper departments.
• Provides information regarding city services, functions, attractions, transportation, schedules, etc.
• May greet tourists and visitors in person or by telephone and answers questions.
• Inputs data and maintains databases.
• Compiles and prepares information and reports as requested.
• May prepare badges and registration information.
• May collect money using various payment methods.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

Preferred Qualifications

Applicant Information

Knowledge, Skills, and Abilities