Customer Operations Specialist

Job Description

Job Description

ABOUT US AT KINDER'S :

What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the weekend. But beyond that, there's also plenty of hard work. Because we don't just like flavor, we're obsessed with it.

With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. But we're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need other smart-and-scrappy, flavor-obsessed people to come aboard. If you're looking for a place where you can see the real impact of your work, this is it. Every day, you'll be part of a journey to add flavor to millions of meals and lives.

Your Impact at Kinder's

As a key member of our operations team, you'll be the go-to partner for customer order management—receiving, confirming, and coordinating orders across Sales, Supply Chain, and 3PL providers. You'll resolve customer and broker issues, escalate when needed, and ensure a smooth experience from order entry to delivery. You'll work cross-functionally to troubleshoot challenges, support onboarding, and help continuously improve processes that fuel Kinder's growth. In this role, you'll also provide backup support to internal teams and help mentor newer team members, playing a critical part in our fast-paced, flavor-forward mission.

Key Responsibilities Include :

• Transportation Coordination : Arrange shipments with carriers, freight forwarders, and third-party logistics providers to ensure on-time delivery of products.
• Inventory Management : Review product availability upon order receipt coordinate with the procurement and production teams to ensure sufficient stock levels to meet customer demand.
• Order Processing : Process incoming orders from customers and internal departments promptly and accurately. Work closely with the sales team to verify order details, address any discrepancies, and ensure timely order fulfillment. Coordinate with the warehouse team to prioritize and schedule shipments based on order urgency.
• Supply Chain Optimization : Identify opportunities for process improvements within the supply chain to enhance efficiency and reduce lead times.
• Track "late / delayed" shipments every morning to ensure timeliness goals for Kinder's are being promptly met.  Escalate accordingly.
• Develop solid partnership / trust with Retail Sales partners as well as buyers, drive inventory efficiencies and increase logistics improvements.
• Partner with carrier partners to move freight efficiently and in timely manner
• Cost savings – freight, warehousing, and fines / fees.
• Support internal back up to Costco Operations Account Manager

Skills + Experience :

Location + Pay Transparency :

This role will be located in our Walnut Creek, California office.

The expected starting salary range for this role is $100,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.