Senior Microsoft 365 Solutions Analyst

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

Meet the Recruiter : () Amber Smallwood

What You'll Get To Do :

The Microsoft 365 Solutions Analyst will assist in the implementation, management, and optimization of Microsoft 365 solutions to enhance productivity and collaboration within the organization.

Serve as Subject Matter Expert, assisting in the deployment and configuration of Microsoft 365 applications and features, including but not limited to Teams, SharePoint, Purview, Power Automate, and Copilot AI solutions.

Provide level 3 support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal disruption to business operations.

Participate in gathering and analysis of business requirements for software solutions.

Conduct training sessions and create documentation to help end-users effectively utilize solutions on the M365 platform, including Generative AI prompting best practices.

Monitor and analyze usage patterns to identify opportunities for improving user adoption and productivity.

Stay up-to-date with the latest Microsoft 365 features and updates, and recommend best practices for their implementation.

Scope :

Reports to Sr Manager IT Service Delivery

Collaborates with other IT personnel, business stakeholders, and end users

Manages own time

Uses experience and skills to assist other department members

Meets targets assigned

Qualifications

What You'll Bring :

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field required

Industry Certifications are preferred

7+ years of progressive hands-on experience administering and engineering Microsoft 365 environments (break / fix activities, engineering of complex implementations, and migrations)

Strong technical skills required

Strong experience with Microsoft 365 Security and Compliance

Experience with Microsoft Azure, eDiscovery, Retention, DLP, etc.

Progressive experience in a technical customer service environment

Proficient knowledge of Microsoft Windows operating systems

Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems

ITIL and Agile Methodology experience

Experience with OKTA a plus

Experience with ServiceNow a plus

Proven strong sense of initiative and tenacity

Problem Solving

Strong problem-solving skills and attention to detail

Identify and research problems

Determine logical solutions

Use broad systems thinking

Be creative / innovative

Communications

Key communications contacts (internal / external) and level of persuasion required

Excellent verbal and written communication skills

Solid teamwork and interpersonal skills

Communicate plans, status and issues to management and relevant stakeholders on a regular basis

Ability to influence and persuade management on areas of business improvement and platform best practices is a significant competency

Other Requirements

Remote role

Must be available for occasional on call support as required

This position will require travel as needed, but less than 5%

Benefits & Perks - What's In It For You :

Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ?

Competitive compensation package

Comprehensive benefits

Pet Insurance

Paid Parental Care Leave

Employee Referral Program

Educational Assistance

Flexible Work Program

Volunteer time Off

Casual Dress Code

Total Well Being Program

We Take Opportunity Seriously :

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of?$115,000 - $125,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.

• The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
• ?We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!?

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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