IT Service Manager

VirtualVocations
Baltimore, Maryland, United States
Full-time
We are sorry. The job offer you are looking for is no longer available.

A company is looking for an IT Service Manager IV to manage end-to-end IT service delivery and operations.Key ResponsibilitiesServe as a subject matter expert in production control systems and provide technical guidanceAnalyze metrics and implement service improvement plans focused on business enhancementsOversee vendor work and ensure accurate outcomes while maintaining technical expertiseRequired QualificationsBachelor's Degree in Information Systems, Computer Science, or related field, or equivalent experience7 years of experience with ServiceNow Configuration Management Database or similar systems3+ years of vendor / supplier oversight experience5+ years managing end-to-end IT service delivery and operationsITIL certification or comparable ITIL / ITSM related work experience

2 days ago
Related jobs
Promoted
The Johns Hopkins University Applied Physics Laboratory
Laurel, Maryland

Coordinate with technology leads to maintain service reliability and support seamless operations of classified environments across the entire service architecture. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity ...

Facility SINAI CORPORATE
Baltimore, Maryland

The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Creates and maintains approved list of services, service level agreements, escalation schemes, objectives and a strate...

Promoted
The Johns Hopkins University Applied Physics Laboratory
Laurel, Maryland

We are seeking a Facility Manager with a speciality in industrial security of closed areas and asset management. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin,...

CRD Careers
Owings Mills, Maryland

The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Ensure that staff monitor all central processing hardware units, servers and associated peripheral equipment. Bas...

CRD Careers
Owings Mills, Maryland

The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Ensure that staff monitor all central processing hardware units, servers and associated peripheral equipment. Man...

CRD Careers
Owings Mills, Maryland

The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Ensure that staff monitor all central processing hardware units, servers and associated peripheral equipment. Bas...

By Light Professional IT Services LLC
Annapolis Junction, Maryland

Experience with Federal cybersecurity organizations, policies, programs and structures experience and relationships with DoD USCYBERCOM or Service Cyber Components is a plus. Ensuring the highest quality of task completion, meeting contractual performance criteria and deliverables in accordance wit...

Conduent Business Services
Elkridge, Maryland

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life ...

ALTA IT Services
Baltimore, Maryland

IT Program Manager – Payment Integrity – Healthcare space. Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions. Ability to translate business nee...

Promoted
Jesuit Volunteers
Pikesville, Maryland

Job Title: Program Accounting Manager. The Program Operations Associate is responsible for providing key support to volunteers in the field serving as the Finance and Administration team point of contact to volunteers as well as the program team. Throughout this work, the Programs Operations Associa...