Manager Omnichannel Fulfillment Integration

Digital Marketplaces Integration Manager

Ace Hardware is redefining convenience with cutting edge omnichannel fulfillment innovations. To meet and exceed customer expectations across multiple digital channels, Ace must further invest in its competitive fulfillment capabilities with a critical eye on delivering high quality customer & Ace retailer solutions.

This role will be responsible for the direct people, process, and systems integrations for our enterprise Digital Marketplaces, third party logistics fulfillment solutions (3PL), optimized Same Day Delivery & Last Mile programs, our Ace Vendor Direct Drop Ship Program, and more!

The high impact incremental sales opportunities within integrating these core assets require precision, operational excellence, competency, command, control, & quality assurance throughout the full tactical implementation life cycle to These programs / platforms that continue to help elevate Ace to redefine convenience, speed, and fast / frictionless fulfillment.

What You'll Do

Lead the full tactical integration lifecycle for :

All digital commerce Marketplace platforms (DoorDash, Uber, Instacart, Amazon, etc.)

All third-party carrier fulfillment solutions (3PL)

Small / Medium carriers : DoorDash, Uber, Instacart

Big & Bulky carriers : Bungii, Roadie, Dispatch

Unlock 'Same Day Delivery' strategies for Buy Online, Deliver From Store (BODFS)

Ace Drop Ship (Vendor Direct to Customer) & Last Mile (Vendor to Store to Customer) platforms

Become the SME for the Ace Drop Ship & Last Mile platform suites

Drive quarterly 3rd party partner QBR's & initiate retailer outlier performance coaching & management.

Ace in-Store Fulfilment Systems & Tools

Retailer Order Management System(s)

Retailer customized Acehardware.com controls

Ace Centralized Fulfillment platform

Customer Assistant Dashboard (CAD)

AI integration(s) with headsets (.com orders)

Retailer Notifications

Point of Sale Integrations (fulfillment & inventory)

Enhanced Curbside program

Ensuring deployed solutions are 'Retail Ready'

Faclitate help & engagement with cross-functional teams when appropriate (i.e., Legal, Store Systems & Operations Retail Operations, Care Center, Supply Chain, Finance, Retail Learning / Training, Human Resources, Corp Communications, etc.)

Documentation & Process Lead (AWOR, AceHardware FAQ, ALP)

Communications & Public Relations (PR) for Integrations

Lead Project feature testing approvals & Quality Assurance (QA)

Who You Are

You are a systems savvy builder of elegant technical solutions aimed at making peoples lives easier. You love learning new technological skills and working through collaboration to deliver high quality programs & features.

Required Skills

7+ years Ecommerce retail experience with working knowledge and familiarity with BOPIS, Curbside, Delivery solutions, & direct to consumer fulfillment (Parcel & LTL)

Omnichannel fulfillment experience preferred (e.g. bridging website, technology, brick & mortar, and warehouse order fulfillment)

Experience working with complex technical integrations dealing with : data feeds, API' integrations, 3rd party vendor connectivity, EDI connections, Point of Sale (POS) connectivity, and end-user reporting solutions.

Expert problem solver with experience running full product owner (PO) approvals, quality assurance (QA), and end-to-end regression testing for multifaceted technical project deployments

Project management skills with ability to get things done independently

A high comfort level with implementing new technology and IT automation solutions

Process-oriented with strong communication and influencing skills

Ensure that when retailer impacting features are deployed, they are 'retail ready' in every way (documentation, store integration, training, etc) for the entire eCommerce Fulfillment roadmap

Evidence of 'startup execution' and how to 'get it done' attitude no matter what when time is tight, and stakes are high

Ability to manage through ambiguity, adversity, and conflict to establish focus and deliver against business goals

Ability to influence & achieve results though others even when they are not direct reports

Preferred Skills

Ability to create and execute a business strategy

Ability to manage multiple tasks in a rapidly changing environment

Ability to think strategically and tactically within a dynamic, fast-paced organization

Compensation Details :

$120000 - $150000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits

• that address life's necessities and perks, many of which expand and improve year after year, including :
• Incentive opportunities, based on role / grade level
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available and up to 6 paid holidays
• Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth / Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection
• Benefits are provided in compliance with applicable plans and policies.

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