Member Service Representative - Pickleball Center

Member Service Representative - Pickleball Center

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required. This is a Part Time position.

Job Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and / or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas : data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Qualifications

About YMCA of Greater Cleveland

Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. We offer an exceptional package that includes :

We are an equal opportunity employer and welcome applications from diverse candidates.

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