Microsoft Dynamics CRM Sr Manager

Microsoft Dynamics CRM Senior Manager

DLA Piper is, at its core, bold, exceptional, collaborative, and supportive. Our people are the backbone, heart, and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

The Microsoft Dynamics CRM Senior Manager will be responsible for the successful implementation, management, and optimization of Microsoft Dynamics CRM solutions within the firm. This role will be a key contributor to the firm's large-scale CRM implementation and ongoing projects, will directly manage the firm's CRM and client data quality teams, and closely collaborate with stakeholders to drive business value, operational efficiency, and customer engagement. The Senior Manager will combine expertise in Microsoft Dynamics CRM with strong leadership, project management, and business analysis skills to deliver transformative solutions that align with organizational goals.

Location : This position can sit in our Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Phoenix, Raleigh, San Diego, Seattle, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.

Responsibilities

• Develop, communicate, and execute a vision for Microsoft Dynamics CRM initiatives that align with the company's business development digital transformation and customer engagement strategies.
• Lead the planning, execution, and delivery of end-to-end CRM projects. Ensure projects are delivered on time, within scope, and within budget while maintaining high standards of quality and client satisfaction.
• Supervise and mentor a team of CRM managers, specialists, and administrators. Foster a culture of collaboration, continuous learning, and professional development.
• Serve as a point of contact for executive sponsors, business leaders, and other key stakeholders. Facilitate workshops, requirements gathering sessions, and regular project updates.
• Collaborate with others to oversee the architecture, customization, and integration of Microsoft Dynamics CRM with other enterprise systems. Ensure solutions are scalable, secure, and aligned with best practices.
• Work with Business Development and Marketing leaders and other professionals to develop and execute change management strategies, including end-user training, communication plans, and support structures to drive adoption and maximize ROI.
• Define and track key performance indicators (KPIs) for CRM initiatives. Use analytics and reporting tools to measure success and identify areas for continuous improvement.
• Proactively identify, assess, and mitigate project and system risks. Implement governance frameworks and compliance controls to safeguard data and ensure regulatory adherence.
• Manage relationships with Microsoft and other third-party vendors or partners to leverage the latest technologies, resources, and support for CRM projects.
• Stay current with advancements in Microsoft Dynamics CRM, cloud technology, and digital trends. Advocate for and implement innovative solutions that create competitive advantage.

Desired Skills

At least four years focused on Microsoft Dynamics CRM (including Dynamics 365) preferred. Expert knowledge of Microsoft Dynamics CRM / Dynamics 365 platform, including Sales, Customer Service, Field Service, and Marketing modules. Proficiency in Power Platform (Power BI, Power Automate, Power Apps). Experience with solution architecture, data modeling, and integration with other enterprise applications (ERP, SharePoint, Azure, etc.). Strong understanding of cloud computing concepts and Microsoft Azure services. Familiarity with CRM security models, data privacy, and regulatory compliance (GDPR, HIPAA, etc.). Ability to translate business requirements into technical solutions. Strong understanding of sales, marketing, and service processes. Proven track record of leading and developing high-performing teams. Excellent communication, negotiation, and conflict resolution abilities. Hands-on experience with project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, Jira, etc.). Proficient in data analysis, business intelligence, and performance measurement techniques. Experience working in consulting or client services environments is an asset.

Minimum Education

Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. Preferred Education Masters Degree.

Certificates

Microsoft Certified : Dynamics 365 Fundamentals (CRM), Microsoft Certified : Dynamics 365 Customer Engagement Functional Consultant Associate, or equivalent certifications are highly desirable.

Minimum Years of Experience

8 years Experience in Information systems, CRM, and / or marketing automation experience.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to : Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital / virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast-paced environment. Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com. Agency applications will not be considered. No immigration sponsorship is available for this position. The firm's expected hiring range for this position is $133,625 - $193,920 per year depending on the candidate's geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical / dental / vision insurance, and 401(k).