Field Service Engineer Meat NA

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and / or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.

What you will be doing

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and / or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.
• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of the company and the customer
• Ensures the customer will experience a confident, emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company's processes to ensure the right support to the customer
• Follows company processes consistently :

Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA.

What we are looking for

Education, Knowledge, and Experience

Why work for JBT Marel

Commitment to Diversity : Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment :

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit, and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524