Senior IT Help Desk Technician

Mainstay Technologies seeks the experienced IT professional who loves delighting people and tackling complex problems.

You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth.  A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.  As a Primary Response Services Technician (RS Tech), you’re an essential role within service delivery for our clients. You’ll work daily with dedicated clients and are responsible for getting to know the client’s organization entirely.

Building relationships with the staff and becoming intimately familiar with their environment are essential.

You’ll respond to reactive “break / fix” issues and exercise a high degree of ownership over the clients’ technical environment. To achieve comprehensive service delivery, you won’t do this alone—you’ll work side-by-side with other technicians and engineers to resolve issues across the entire environment through to completion.   Wait, this sounds somewhat like a helpdesk? There’s significantly more than just help going on at these desks! Response Services goes beyond your typical "helpdesk”—as each technician develops deep relationships with their primary clients and engages in continuous training and support. RS Techs are a diverse team; they start the day together and end the day together. They answer questions, fix issues, look to improve, work efficiently, and hold each other up all in an effort to deliver a fantastic team and client experience.  What you will be doing Managing an assigned list of primary clients and resolve daily break / fix issues across the entire technology stack  Working alongside other committed professionals to provide reactive ‘break / fix’ services to our clients (over 100 organizations businesses, nonprofits, schools, and municipalities) Solving issues and supporting the client environment, including :

• server, network, desktop, printer, email, mobile devices, cloud services, line of business applications, VPN’s, etc.

Escalating more complex issues to the Engineering group Answering client questions and assisting with their technology Working in a ticketing system and resolving issues ranging in complexity Complexity based on experience - flexibility in the job with room to grow Qualities you should have Strong interpersonal skills :

Strong written and verbal communication A nimbleness and flexibility in your approach to work; a willingness to adapt Solid troubleshooting and decision making skills Committed professionalism :

Understand others' perspectives and deal effectively with different types of people Technician qualifications & skills required Solid problem-solving skills :

Benefits also include :