Intake Specialist Outbound

Intake Specialist - Outbound (Bilingual Spanish)

Intake Specialist - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. This role will follow an 8am-5pm ET schedule. Your impact :

• Promotes the values of Hanger
• Receives incoming calls from patients and schedules various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirms requested appointments
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and routes general inquiry calls
• Contacts patient for no show / rescheduled appointments

Minimum Qualifications Required :

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.