Intake Specialist

Intake Specialist (Inbound)

Intake Specialist (Inbound) Job ID 2025-30483 # Positions 1 Job Location US Telecommute Telecommute (U.S.) Position FT / PT Full-Time Category Medical Office Professionals

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the worlds premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hangers Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hangers vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You? The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state, and special requirements. This role will follow / work an 8am-5pm Pacific Time schedule. Your Impact :

• Promotes the values of Hanger
• Receives incoming calls from patients and schedules various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirms requested appointments
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and routes general inquiry calls
• Contacts patients for no show / rescheduled appointments

Minimum Qualifications Required :

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.