Engagement & Delivery Analyst

Job Description

Job Description

As an Engagement & Delivery Analyst, you will perform data analysis to identify customer insights, patterns, and trends and to validate data and conclusions of data in support of our RightFind client base and prepare and present results to clients.

Additionally, The Engagement & Delivery Analyst acts as a RightFind Business Intelligence product subject matter expert. You will perform business intelligence analysis and reporting in support of key client needs.

What you will be doing :

• Compiles operations reviews, document delivery and internal subscription and turnaround time reports, salesforce customer service analytics, sunshine act reports and data and SLA reports for Client Engagement
• Analysis of reports data to relay insight, patterns, and trends and to validate data and conclusions of data for Client Engagement Managers
• Maintain configuration and documentation of assigned business intelligence accounts. Interacts effectively with customer's key contacts to service, support, and present findings and analysis while building trust and improving client relationships.
• Develop export formats, presentation templates, and documents processes in support of data reports and presentations
• Identify, implement and support integrations with Power BI reporting capabilities to increase the scope of the Business Intelligence products
• Provide Ad Hoc, customized client reporting and analysis upon request to support the Business Intelligence program and the Client Engagement team
• Collaborate directly with the Client Engagement team to understand client needs through the application of robust data analysis, effectively manage key clients through delivery of business analytics and content management offerings
• Create reports and dashboards in Power BI for client engagement managers and client engagement team
• Automate operational reviews in Excel and Power BI to make data readily available
• Work with other team members on data reporting example client retention, client loss, survey analysis

What you’ll need :

• Bachelor’s degree in informatics, mathematics, analytics or related field
• 4+ years of experience extracting and manipulating data from complex and diverse systems, including direct involvement with large, highly structured database systems and applications.
• Minimum of 3 years of experience working in an academic or business environment, including customer facing responsibilities.
• Excellent verbal and written communication skills (internal and external), presentation, and problem-solving skills
• Experience presenting analytics results to internal and external stakeholders
• Advanced Excel analytics skills and proficient with Power BI analytics and visualization
• Highly experienced working with data and related reporting tools and techniques, performing analysis for internal and external stakeholders
• Ability to write advanced SQL queries

Success Competencies :

• Nimble learner readily learns and adopts new technologies; is resourceful and curious
• Is effective in a variety of communication settings : client presentations, one-on-one, large groups, or among diverse styles and position levels
• Technical problem assessment and resolution skills; enjoys experimenting to identify new solutions
• Shows personal commitment and takes action to continuously improve
• Trusted to collaborate effectively with internal stakeholders on advanced tasks, including process definition and demonstration of product Subject Matter Expertise.
• Acquires data from multiple and diverse sources to assess and resolve technical problems and develop new lines of analysis

A bit about us :

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world.

With deep domain expertise in copyright, technology, content, FAIR data principles, metadata, and more, CCC works to advance copyright, accelerate knowledge, and power innovation.

CCC and its subsidiary RightsDirect help organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

CCC received the 2024 Top Workplaces USA National award, where we were recognized by USA Today for the third year in a row as an organization that has built a great workplace culture.

CCC was also named a Top Place to Work AND a Top Women-Led Business in Massachusetts by the Boston Globe. We also earned national recognition with several Top Workplaces Cultural Excellence awards for employee appreciation, employee well-being, professional development, being women-led, compensation & benefits, leadership, and work-life flexibility.

Our CEO, Tracey Armstrong was named to the prestigious Forbes 50 Over 50 List, and won a 2024 BIG Innovation Award.

CCC is more than a company, it’s a community. Our smart, talented, and compassionate team members make CCC a special place to work.

We invest significantly in their development and well-being to give them the resources they need to grow.