Member Services and Chapter Relations Manager

Responsibilities

• Serves as first point of contact for members, prospects and staff.
• Ability to juggle priorities between multiple clients
• Answers phones in a timely manner.
• Responds to member inquiries in a timely manner.
• Properly enters data to ensure the integrity of the database and member information.
• Uses databases to develop prospect lists and information for recruitment activities.
• Coordinates annual dues process, including emailing and mailing dues, reconciling payments with accounting, sending receipts, etc.
• Ensures timeliness and accuracy of membership information online.
• Responds to staff requests for membership information and prepares reports from the database.
• Informs staff of membership activities.
• Sends membership kits and information, as appropriate.
• Staff client association exhibit booth at trade shows.
• Manages and oversees certificate, as well as certification programs.
• Manages publications inventory and fulfills publications sales for client associations.
• Stays apprised of association activities, policies, and services.
• Assists in providing administrative support for Boards and committees.
• Understands and operates within client budgets and scopes of work.
• Maintains appropriate inventory of letterhead and supplies and orders, as necessary.
• Coordinates event registration process, including developing and testing online registration forms, entering registrations into database, sending registration confirmations, printing badges and assisting with developing the event shipment.
• Handles onsite registration at client meetings.
• Performs additional duties as assigned.

Position Requirements

• 3-6 years experience in association membership.
• Must have experience managing chapters.
• Willing and able to travel, including, possibly, internationally.
• Ability to sit and stand for long periods of time onsite.
• Ability to lift / carry up to fifty pounds.
• Bachelor’s degree preferred or equivalent work experience.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Proficiency in database programs, particularly Member Clicks, preferred.
• Strong verbal and written communication skills.
• Accuracy a must.
• Great organizational skills and attention to detail.
• Excellent, personable and diplomatic customer service skills.
• Ability to multitask, work independently and work efficiently under deadlines.
• Possess a positive team-player attitude.
• Proven project management skills.

ACCOUNTABILITY

Reports directly to the Senior Vice President, Membership.

About Management Solutions Plus Management Solutions Plus (MSP) was founded in to provide a high level of service to trade and professional associations and nonprofits requiring a cost-effective management model.

Our staff strives to become fully engrained in each of our clients’ cultures learning the nuances of their industries and bringing a leadership style that is effective without being intrusive.

Our success and longevity comes from our commitment to the success and longevity of our clients. We have built a strong reputation for delivering : Attentive, responsive service Long-term partnerships based on mutual respect and success Efficient practices that keep costs low Flexible service offerings scaled to meet your needs Seasoned expertise in all areas of association management Today, we are still serving many long-term clients with the same energy and dedication to quality association management that inspired our founding.

We are proud to be one of a handful of association management companies to earn accreditation from both of our industry’s most respected organizations the American Society of Association Executives (ASAE) and the AMC Institute.