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Paradigm is a San Francisco-based investment firm focused on crypto and frontier technologies across the globe, with over $11 billion in assets under management.
The Role
Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best-in-class support to all of Paradigm’s users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring, and maintaining SaaS applications and tools, alongside the IT Systems Engineers.
Responsibilities :
- Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity
- Participate in the team’s on-call rotation and after-hours support coverage
- Maintain and manage a wide range of cloud applications used across the organization
- Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish
- Document, standardize, and continuously improve IT processes and best practices
Requirements :
3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications1+ year of IT system administration experience, with hands-on exposure to IAM and endpoint managementSolid understanding of ITSM best practices, collaboration platforms, networking fundamentals, and AV / conference room technologiesProven expertise in testing, configuring, and deploying IT solutions in a fast-moving environmentExcellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiencesNice to haves :
Experience working in a fast-paced or high-growth companyFamiliarity with APIs, GCP, SAML, OIDCExposure to Okta WorkflowsBackground in security operationsWhat we offer :
Base pay range : $150,000.00 / yr - $170,000.00 / yrMedical insuranceVision insurance401(k)#J-18808-Ljbffr